Position Summary: Responsible for general clerical, receptionist and project-based work. Projects a professional company image
through in-person and phone interaction and provides clerical support to the team. Provides data entry and intake of patients in the
medical facility.
Qualifications: Minimum of a high school diploma. Must have CPU and Mac computer skills. One year of data entry experience
required. Must type a minimum of 45 accurate words per minute. Formal computer training an advantage, proficient in relevant
computer applications such as MS Office, accurate keyboard skills and proven ability to enter data at the required speed, knowledge of
correct spelling, grammar and punctuation, knowledge of clerical and administrative procedures. Must possess excellent written and
oral communication skills and must have organizational, project management, and problem-solving skills. Must be able to work
independently. Ability to maintain confidentiality and carry out multiple tasks and meet deadlines. Must be detail oriented and able to
follow instructions furnished in verbal or written format. May work some evenings and weekends, bi-lingual Spanish/English a plus.
Significant Duties and Functions
 Welcome visitors and guests and direct appropriately
 Assesses and documents health literacy and preferred method of learning
 Schedules appointments
 Makes follow up calls when missed
 Maintains clinic visit schedules
 Follows COVID-19 restrictions
 Receive, direct and relay telephone messages and fax messages
 Sign for and distribute UPS/Fed Ex/Airborne packages and open, sort, and distribute incoming mail
 Open and date stamp all general correspondence
 Record and handle all incoming and outgoing couriers
 Arrange maintenance visits
 Follows HIPAA guidelines
 Follows infection control policies and procedures
 Complies with JACHO, PCMH and HRSA Standards
 Participates in outreach activities and other company events
 Participates in QI/QA Activities and Initiatives
 Reports on demographic, SOGI, SDoH and other pertinent data
 Reports on clinic no-show times
 Reports on clinic flow
 Responsible for ensuring visitors actively sign in and receive a visitor’s badge prior to entry in the premises
 Assist in the planning and preparation of staff meetings, conferences and conference
telephone calls and make preparations
for Board meetings
 Maintain an adequate inventory of office supplies
 Monitor the distribution and use of supplies and equipment
 Responsible for overseeing the daily cleaning and general maintenance of the office
 Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
 Actively participates in team and staff meetings
 Attend in-service trainings and serves as a member on various committees as needed
 Coordinate and attend staff meetings and maintain minutes of meetings
 Assumes responsibility for professional development and job-related competency
 Other duties as assigned